The customer is always sided with and we are just expected to let them yell and scream at us because their services are not working! This is on a daily basis all day long! Why can't they just make stuff work? And we are micromanaged. They listen to your calls and nit pick EVERYTHING! It feels like their job is to make you feel tiny and worthless.

The benefits are pretty good as far as your options of health benefits and coverage. And free cable is pretty nice. The only thing is the vacation and PTO. The calendar is ALWAYS booked so when can you ever take time off? And if you have a personal emergency you can't use your "personal" time off unless requested and approved in ADVANCE! So you have to use sick days? Or else you get written up. And if you get written up that means no raise at the end of the year!

Job security is pretty good because we have people working here that don't know what the heck their doing or care if they do a good job but they still have a job I guess because they play by the stupid corporate micromanaging rules. You don't really get write ups for sucking at your job (I'm surprised!). I think it's mainly for breaking attendance rules. Not surprising since they work us to death with all the overtime instead of trying to maintain an ideal amount of staff.

The Work/Life Balance is not very good for me. I work long hours and stress about work at and outside of work! That's how much I hate it.

As far as career growth potential - there's not much. There are people that have invested 4-5 years if not more time doing the same thing. And there is definitely a boys club. If you belong, you are promoted. I've invested 2 so far and it's been the longest 2 years of my life! I've applied to other positions 3 or 4 times!!!

The location and the actual PHYSICAL work environment is fine. It's a nice building with a cafeteria and game room and TVs everywhere of course.

Recently the corporation is going through a regionalization. San Diego has now adopted the LA codes and metrics and it really doesn’t work. San Diego used to be independently run and done very well. Now everyone on the floor is stressed out, over worked and expectations to compete with LA call centers have pushed everyone into stress mode, arguing with one another instead of working together. Working in this environment for $11.50 an hour, I think you can do much better and with less stress in your life.